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faq

1. How to wear the backpack?

In the How to wear section you will find a pictorial guide. We invite you to analyze it.

2. Can I wash the backpack in the washing machine?

It depends on the material. You will find some detailed information in the How to care about the product section.

3. What is the maximal load of the backpack?

lootbag – up to +/- 4 kg,
lootbag mini – up to +/- 3 kg.

4. Is it possible to order a product of my own design ?

Yes, it is possible. Write to us - contact@lootbag.pl . Attach your project (drawing or description) and we will quote it .

5. Do I need an account to make an order?

No, you can make an order as a guest.

6. How long does it take for delivery?

Time of delivery takes from 2 to 10 working days.

7. Can I collect in person the ordered product?

No, it is not possibile.

8. Is it possibile to send a COD?

No, it is not possibile.

9. Can I return the purchased product?

Yes, you can. More detailed information in the Rules section.

10. How to return the product?

You have to complete a declaration of withdrawal from the sales contract. Detailed information and a model of declaration is in the Rules section.

11. How to make a complaint?

You have to complete a complaint form.
Detailed information and a model of complaint form is in the Rules section.


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